Frequently Asked Questions

Orders confirmed by 11:00 AM PST are processed within 24–48 hours the same business day. Orders placed after 11:00 AM PST ship within 2 business days. We don’t process or ship on weekends or holidays.

Domestic orders ship via USPS ground delivery — please allow 3–7 business days once your order has shipped. International delivery can take up to 4 weeks. Full details live on our shipping page.

Yes — complimentary standard shipping on all domestic orders over $150. It applies automatically at checkout, no code needed.

We do. International shipping is quoted by country, weight and value — you’ll receive your shipping cost and final order total by email before your order ships. Any customs fees, duties or taxes are the responsibility of the recipient.

Email us right away with your order number. If your order hasn’t entered processing we can usually update the address or cancel it, but once a package has shipped we’re unable to re-route it. Please double-check your address at checkout — we’re not responsible for orders sent to an incorrectly entered address.

Carrier scans can lag by a day or two, especially over a weekend. If there’s no movement after 5 business days, email yvette@yvettemandell.com with your order number and we’ll chase it down with the carrier.

Merchandise may be exchanged or returned for merchandise credit within 10 days of delivery. Items must be unworn, unaltered and unwashed with all tags attached. We don’t offer refunds to the original payment method.

Email yvette@yvettemandell.com to request a return authorization (RA) number before sending anything back, then write that number clearly on the outside of your box. Packages received without an RA number will be refused. Step-by-step instructions are on the returns and exchanges page.

Return shipping is the responsibility of the customer, and original shipping charges are non-refundable. We recommend an insured, trackable service — we can’t be responsible for returns lost in transit.

• Sale items are final sale.
• Custom orders of any kind are final sale.
• Anything worn, washed, altered or missing its tags.

We’re so sorry — email us right away with your order number and a photo, and we’ll make it right with an exchange at no cost to you.

Soft and a little relaxed — designed to drape rather than cling. Full measurements, how to measure and jewelry lengths are in the size guide.

Size up. Sets, ruffled tops and elastic-waist bottoms are cut generously. If you’d like a second opinion, send us your measurements and the piece you’re considering and we’ll tell you honestly what we’d pick.

Often, yes. Matching sets are listed as a single size, but write to us and we’ll split a set across two sizes wherever stock allows.

• Put jewelry on last — after fragrance, hairspray and lotion, which dull plating and stones over time.
• Take it off before showering, swimming, sleeping or working out.
• Wipe gently with a soft dry cloth after wearing; skip liquid cleaners and polishing dips on plated pieces and pearls.
• Store flat and separately — a pouch or lined box keeps chains from tangling and charms from scratching.

Lace, ruffles and delicate trims last longest hand-washed cold and laid flat to dry. If you machine-wash, use a mesh bag on the gentle cycle and skip the dryer. Always follow the care label sewn into the garment.

Sometimes. Pieces are finished in small batches, so a restock isn’t guaranteed — email us about anything you’re hoping for and we’ll let you know if it’s returning.

The capsule arrives Summer 2026, with pricing to be announced. There’s a first look on the collaboration page.

Not yet — nothing from the capsule is available to purchase on this site. In the meantime you can find LoveShackFancy’s own collections through their store locator.

No — you can check out as a guest. Creating an account just keeps your order history and addresses in one place for next time.

Email yvette@yvettemandell.com or use the contact form. Include your order number if your question is about an existing order — it gets you an answer much faster.